Frequently Ask Questions

• Cleaning materials and products:
  • Latex or nitrile gloves.
  • Masks according to regulations.
  • Bleach/ethanol.
  • Soap.
  • Pedal bins and garbage bags.
  • Automatic soap dispenser.
  • Paper dispenser.
• Cleaning of common spaces:
  • Disinfectant gel and hand paper dispensers will be located.
  • Daily cleaning of spaces, with emphasis on knobs, railings and surfaces.
  • Increase the frequency of daily ventilation of enclosed spaces.
  • Free use of water sources shall not be permitted, the use of the source shall be monitored by the monitor in accordance with the hygiene and disinfection measures indicated.
• Hygienisation of bathrooms and showers.
  • Locate soap dispensers and hand paper.
  • Double the daily hygienisation of toilets with emphasis on common and/or more active areas.
  • Showers:
    • External Campuses:
      • In turn, avoiding agglomerations and respecting the corresponding sanitary measures.
      • Hygienisation before and after use of showers.
    • Campus inmates:
      • Single shower in the participant’s room.
• Cleaning of the rooms.
  • Unique and exclusive access for each participant.
  • Increase the daily ventilation frequency of the rooms.
  • The bed linen offered will be washed at 60ºC with own equipment or authorized companies following the temperature protocols.
  • The room is delivered clean and disinfected, after each shift the hygienisation of the same is carried out complying with all the indicated sanitation protocols.
  • The rooms will be for single use with private bathroom.
• Sports equipment:
  • Disinfection of material before use in all campus modalities and in shift/group changes.
  • Aqueous materials shall be avoided.
  • There will be no activities that involve sharing food, or holding objects with your mouth or the like.

Cleaning of the kitchens.

• Kitchens and their attached facilities should follow their established HACCP (Hazard Analysis and Critical Control Points).
• In the dining rooms, the entrances will be in turn, with entrance area and exit area.
• The food will be served in a single tray on the table, with school trays for less handling, it will be served by the kitchen staff in compliance with the protection measures indicated.
• Wrapped cutlery and napkins.
• Self-service will be avoided and a closed menu adapted to each participant’s allergies, intolerances and special diets is offered.

• Rules of daily hygiene:
  • Hand disinfection in and out of common spaces.
  • Promote correct hygiene habits through dynamics and activities (daily change of clothes, hand washing, oral hygiene).
• Norms of coexistence:
  • Exclusive training footwear, activities footwear and footwear exclusive to the rooms (e.g., toe shoes, sneakers and flip-flops).
  • Forbidden to share canteens, backpacks, food.
  • Activities of many participants, i.e., large activities involving several groups, will be avoided.
  • The groups will be 15 participants.
• Training:
  • Training will be carried out for the entire staff to explain all the protocols in force at that time, each type of worker will know in a comprehensive way their area and all their actions. All workers will be equipped with Epis (Personal Protective Equipment), following the established protocol.
  • For all participants before the start of the campus, the coordinator together with the monitors and their groups (in shifts) will give a training to all participants with special emphasis on individual/social responsibility and hygiene and coexistence rules. This training will be a cross-cutting part of the campus training program, with daily time spent through activities.
• Routine medical check-ups are as follows:
  • Temperature intake morning and afternoon.
  • Daily registration of each participant and staff member.
  • Medical care service.
  • Responsible for protocol monitoring and evaluation. Within each campus there will be a team responsible for the implementation of the 100% protocol.

• Upon the recommendation of the Ministry of Health, all activities will be carried out within the same complex or limits, guaranteeing a safe living space.
• If the current regulations allow the excursion to the CAR, the established protocols will be followed.

• For greater control of the space where we will develop the campus, we will sectorise all the facilities. We will divide the spaces into 3.
  • Red Zone – External: We assume that everything and everyone in this area may be contaminated as we do not know where they come from. No one outside the campus (parents, family members), can pass this area or have contact with anyone beyond their child/family.
  • Transit Zone – Customs: In order to enter or exit the green zone – clean it is necessary to pass a control and disinfection where to reduce the possibility of introducing the virus. We will install them at all the meeting and pick-up points of the participants, as well as in the suppliers’ entry zones.
  • Green Zone – Clean: We assume that everything and everyone within this zone are free of viruses, therefore the possibility of infection in it is minimal.

Entry and exit of participants: Customs at meeting points.

Be it External Campus (every day) or Internal Campus (the first day) to enter the campus the participant must pass the transit zone or customs:

• Customs security organisation:
  • Organized by stations.

• Organized by stations.
  • Respecting the social distance.
  • Done in shifts if necessary.
• Station 1: Welcome service.
  • Welcome to the participant and explanation of the safety circuit.
• Station 2: Temperature intake.
• Station 3:
  • Cleaning of shoe soles.
  • Change of the mask.
  • Cleaning of hands.
  • Spraying of clothes.
• Station 4: Delivery of accreditation.
• Station 5: Campus access.

• Each family must sign the special documentation:
  • All families must accept a responsible statement to ensure that the health of the participant (and the people they live with) during the 14 days prior to the campus entrance has been adequate and has not suffered any symptoms such as coughing, fever, tiredness or shortness of breath and not having been in contact with anyone with such symptoms.
  • The Real Madrid Foundation is exempted from any responsibility regarding the health status of the participant, except for any ailments that may be caused by the practice of sports on the Campus.
• If a participant does not pass the customs office of security:
  • Will be referred to families and proposed campus week change during 2020 or 2021.
• If, during the course of the campus, the contagion of a relative of a participant is detected, the campus organization will be notified immediately so that it can take the necessary measures indicated by the Ministry and the health services.
• With symptoms appearing once the participant is on campus:
  • If he’s an outsider, he’ll leave the campus immediately or he won’t go to the campus that day. You will be offered to recover the days not enjoyed during another week of 2020 after the relevant quarantine.
  • If the participant is internal, the activity will be interrupted and the appropriate protocol is established consisting of:
• • Alert family members to be aware of the situation.
  • To go to the health center that corresponds to each participant according to their health insurance or public health center.
  • In the event that the health services advise isolation due to possible symptoms related to the disease, the relatives must pick you up after the communication within a maximum of 24 hours.

• A positive will be reported to the other participants with whom you had contact with your group and staff involved in the organization.
• Following the instructions of the health authority, the activity may be cancelled and the centre temporarily closed for disinfection. A protocol to this effect, approved by the competent authority, is drawn up which takes into account the consequences of this decision within the legal framework in force.
• Short-term building closure to thoroughly clean/disinfect and prepare for next shifts.

Don’t worry, of course it is possible and we adapt to each circumstance by providing you with three different options:

Gymnastics Camp is a Royal Spanish Federation of Gymnastics project that gives you the chance to have a top class training experience and learn about and share the values of both rhythmic and artistic gymnastics.

• Week 1: from July 26 to August 1, 2020 – Rhythmic Gymnastics
• Week 2: from August 2 to 8, 2020 – Rhythmic Gymnastics and Artistic Gymnastics

At the Universidad Europea de Madrid (Villaviciosa de Odón Campus): Calle Tajo s/n.

Participant drop-off and pick-up time and place:

• Sunday:
  • Drop off: 4:00 p.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón
  • Pick up: 7:00 p.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón
• Monday – Friday:
  • Morning: Drop off:
    • Monday: 8:30 a.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón
    • Tuesday to Friday: 8:45 a.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón
  • Afternoon: Pick up: 7:00 p.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón
• Saturday:
  • Drop off: 09:00 a.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón
  • Pick up: 12:30 p.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón

Participant drop-off and pick-up time and place:

• Sunday:
  • 4:00 p.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón
• Saturday:
  • Pick up: 12:30 p.m. Universidad Europea (Calle Tajo S/N) Villaviciosa de Odón

• Training: Gymnastics equipment training, posture control, specific training.
• Sports education: Scoring code, nutrition, psychology, training methods.
• Fun activities: Games linked to the values of sport. Team work, effort, leadership, self-control.
• Music applied to movement (rhythmic gymnastics): Modern, classic, salsa and flamenco dancing.
• Physical preparation (artistic gymnastics): Specific training for each piece of equipment.

Our staff comprises coaches belonging to the Royal Spanish Federation of Gymnastics who hold degrees and diplomas in exercise and sports sciences, sports techniques, support staff and pedagogues, teachers, educators and leisure and free time monitors.

A time will be set for contacting the family once a day. (This is usually before dinner, between 8:15 p.m. and 9:15 p.m.).

The children can call from their mobile phones or receive calls on a number that will be given to them.

Our facilities also have Wi-Fi so they can connect to the internet and contact their parents in this way, if they wish.

As the start of the camp nears, we will provide all of the information necessary.

At 11:00 a.m. on Saturday an end of camp show will be held at the Complejo Deportivo Universitario sport facilities at the Universidad Europea de Madrid C/ Tajo s/n Juan Mayorga building (next to the halls of residence). Therefore, we ask those attending to be at the specified venue by 10:30 p.m.

The facilities have limited places, so only 3 persons per participant may attend.

The gymnasts will showcase what they have learned during the camp and receive a certificate of participation in Gymnastics Camp.

Rhythmic Gymnastics Residential Camps:

• Rhythmic gymnastics toe shoes for training
• 10 sports/training t-shirts
• 5 sports/training shorts
• 10 sets of underwear
• 10 pairs of socks
• Pool sandals/flip flops
• Shower gel and shampoo
• Comb/brush
• Tooth brush and toothpaste
• Lip balm stick
• Sunscreen
• Anti-mosquito lotion
• Medication if they follow any type of treatment
• Swimwear
• Sun hat
• Pool towel
• 3 sets of comfortable sportswear (not for training)
• Trainers
• Hair clips, hair net, hair spray, hair gel, etc. (for putting hair in a bun for daily training)
• The 5 pieces of Rhythmic Gymnastics equipment; ribbon, clubs, rope, hoop and ball

We recommend bringing a mobile phone to speak to the family every day. The monitors/educators will keep them during the day and give them to the participant during the timetable for calling the family.

 

Artistic Gymnastics Residential Camps:

• Handguards
• 10 sports/training t-shirts
• 5 sports/training shorts
• 10 sets of underwear
• 10 pairs of socks
• Pool sandals/flip flops
• Shower gel and shampoo
• Comb/brush
• Tooth brush and toothpaste
• Lip balm stick
• Sunscreen.
• Anti-mosquito lotion
• Medication if they follow any type of treatment
• Swimwear
• Sun hat
• Pool towel
• 3 sets of comfortable sportswear (not for training)
• Trainers
• Hair clips, hair net, hair spray, hair gel, etc. (for putting hair in a bun for daily training) for girls

We recommend bringing a mobile phone to speak to the family every day. The monitors/educators will keep them during the day and give them to the participant during the timetable for calling the family.

 

Rhythmic Gymnastics Day Camps:

• Rhythmic gymnastics toe shoes for training
• Sports or training t-shirt
• Sports or training shorts
• 2 sets of underwear
• 2 pairs of socks
• Pool sandals/flip flops
• Shower gel and shampoo
• Comb/brush
• Tooth brush and toothpaste
• Lip balm stick
• Sunscreen
• Sun hat
• Medication if they follow any type of treatment
• Swimwear
• Pool towel
• Trainers
• Hair clips, hair net, hair spray, hair gel, etc. (for putting hair in a bun for daily training)
• The 5 piece of Rhythmic Gymnastics equipment; ribbon, clubs, rope, hoop and ball

 

Artistic Gymnastics Day Camps:

• Handguards
• Sports or training t-shirt
• Sports or training shorts
• 2 sets of underwear
• 2 pairs of socks
• Pool sandals/flip flops
• Shower gel and shampoo
• Comb/brush
• Tooth brush and toothpaste
• Lip balm stick
• Sunscreen
• Sun hat
• Medication if they follow any type of treatment
• Swimwear
• Pool towel
• Trainers
• Hair clips, hair net, hair spray, hair gel, etc. (for putting hair in a bun for daily training for girls)

The diet adapts to the participants’ needs and to the quality requirements of Gymnastics Camps.

The menu of each participant complies with their religion and any medical conditions they may have.

When signing up, the participant specifies any allergies and their monitor will ensure that they are given a specially adapted diet.

In principle, there will be no problem as long as their doctor approves it. The health, wellbeing and safety of our participants are important for us, so we must ensure that there is no risk to the participant and that our monitors and trainers can give your child the attention they require.

For this reason, you will have to ask your doctor for a report specifying whether your child can do sport under the conditions of the campus and a full description of the medical condition and how to treat it, if necessary or if any special care is required. The report will be studied by our team to assess whether the participant can take part in the camp without any risk and, if so, we will notify you so that you can sign your child up.

Sign up involves filling in a registration form that is available on our website. After filling in the form and when it has been validated, we will need you to sign the rules document that you will receive with the confirmation email and send it to us.

Then, if you have not paid via credit card, you can do so via bank transfer, ALWAYS specifying the tracking code in the reference line of the transfer form and send us the receipt via email.

You can sign up directly from the website or by calling Customer Service (+34 910 228 520).

You can also upload the documents to the participant’s file by accessing the private area after signing up. To do this, you will need a user no. and password, which you will receive in the confirmation email after you have signed up.

Payment can be made via credit card, bank transfer (ALWAYS specifying the reservation tracking code included in the confirmation email) or a Card Payment Authorisation Form, which we can send to you via email.

Under no circumstances can we take your credit card details over the phone or accept cash payments in the office.

Remember that American Express is not accepted.

Payment methods

Payment must be made by Visa or Mastercard credit card (American Express is not accepted).

• Single payment: 100% of the campus fee will be paid at the time of registration. 

In case of registration before January 31st, 2021, you will benefit from the following discounts: 3% additional discount for High Performance programs and 2% additional for all the remainder programs.

• Installment Payment

• • • Two installments: 

• Payment of 30% of the total amount at the time of registration for reservation fee (non-refundable).

• Payment of the remaining 70% before May 31st, 2021.

• • • Three installments:

• Payment of 30% of the total amount at the time of registration for reservation fee (non-refundable).

• Payment of 50% of the total amount before April 30th.

• Payment of the remaining 20%, 15 days before the start of the chosen program.

 

Policy of returns:

• In case of cancellation of an inscription within 5 working days from its confirmation, 100% of the amount paid will be refunded.
• In case of cancellation more than 30 days before the start of the campus:

o   If full payment has been deposited: 70% of the amount paid will be refunded.

o   If 80% of the total amount has been paid (in case of installments): 50% of the amount paid will be refunded.

o   If only 30% of the total amount has been paid: there is no refund (the reservation fee is non-refundable).

• In case of cancellation less than 30 days before the start of the campus:
  • Voucher to be used in the 2022 edition for campus held in Madrid.
  • Free and unlimited date-change for campus held in Madrid in 2021.

• In case of casualties during the development of campus:
  • You will be entitled to a refund only in case of withdrawal for reasons of force majeure duly certified counting from the day after departure. If that is the case, the following amounts will be refunded:
    • 30€/day for each day not enjoyed in the case of Day Camps.
    • 80€/day for each day not enjoyed in the case of Residential Camps.

• In case of voluntary withdrawal of the campus, there will be no right to refund.
• In the case of a visa refusal from countries with Visa requirements and always if a legal document can be provided as evidence of the refusal, 100% of the amount paid will be refunded. This clause does not apply to instances when the visa application is submitted outside deadlines established by each embassy or if the visa is refused due to misuse or fraudulent use of materials provided by Gymnastics Camps for that purpose.

Invitation letters will only be sent to participants; at no time will they be issued in the name of any adult.

The issuance deadline will be 24 to 48 hours once the application has been made. It should be borne in mind that in order to do this, documentation and payment regarding the aforementioned registration must be completed and received.

In the absence of such deadline, Gymnastics Camp will not be liable for the consequences of any such action and therefore no amount already paid will be refunded.

•  Amounts paid for extra services cannot be refunded in any case.

•  Any refund necessary will be paid at the end of Gymnastics Camp 2021.

 

Changes and registration errors:

Any change or error in a registration must be notified 10 days before the start of the program, if not, no refund will be made and the payment of the program must be 100% paid.

In the case of participants who, 10 days before the start of the program, have not obtained the corresponding visa must modify the date of attendance to the Campus. If this date is not finally modified, in case of non-attendance or partial attendance, the total amount of the campus will not be refunded, and the fixed cost involved in the preparation of the campus will be deducted.

Yes, you must. When you sign your child up for the camp, you will need to specify the full name and ID card or passport number of the person in charge of picking them up. The monitors will always ask the person picking up your child for ID and if they do not have any, we will not be able to let them take the child.

Similarly, if the person picking up the child changes, you must notify us at least 24 hours in advance.

The Royal Spanish Federation of Gymnastics’ Gymnastics Camps offer a range of extra services that will make staying at our camps an unforgettable experience.

As our Residential Camps finish on Saturday and start on Sunday, for participants who cannot or do not want to go home we offer an extra night service, during which the participant will be accompanied by monitors and it includes extra activities and bed and board.

This service is NOT required for the Saturday night between 2-week camps.

Price: €150 – Available for Residential Camps only.

When signing up for two 1-week Residential Camps you can buy an extra night between camps so that you do not need to pick up the participant between the two.

This service is not included in the price of the camp.

Price: €100

This service is only available to Residential Camp participants.

If the participant is planning to travel alone or their transport timetable prevents them from being at the meeting point at the specified time, we offer an extra service through which Gymnastics Camps will meet them at the point of arrival and take them to the residence, where they will be accompanied by monitors and other children who have already arrived.

The same applies to the return trip. Gymnastics Camps staff will take the child to the airport (or other transport departure point) at the specified time.

This service includes:

• Pick-up at the airport, bus or train station by Campus monitors.
• Travel Insurance.
• Transfer to the residence in Campus transport.
• Transfer from the residence to the airport, bus or train station, accompanied at all times.
• The monitor accompanies the participant to the place where staff from the carrier’s unaccompanied minor’s services will take care of them.

In order to arrange this service, we need you to send us a series of documents with full details of the flight and receipt of payment of the extra cost of the service.

This service is not included in the price of the camp:

• Return price (arrivals and departures between 9:00 a.m. and 9:00 a.m.): 200 euros
• Single price (arrivals and/or departures between 9:00 a.m. and 9:00 a.m.): 150 euros
• Extra price (arrivals and/or departures before 9:00 a.m. and after 9:00 a.m.): 75 euros per journey

The internal organisation and logistics of Campus Experience is highly complex and strives to provide excellence in our treatment of and service to participants.

For this reason, this extra cost must be added to any of the aforementioned services if purchased within 72 hours of the camp starting.

Price: €75